Terms of Service

These terms are an agreement between you and Aonuva Inc., a Delaware corporation, 548 Market St, PMB 70733, San Francisco, CA 94104-5401, United States (“we”, “us”), covering your use of Actori. By creating an account or using the service you accept them. If you are accepting on behalf of an organisation, you confirm you have the authority to bind it.

These terms limit our liability. The section that does so is near the end; the section on what your agents do is in the middle. Both are worth reading.

What the service does

Actori sits between your AI agents and the systems you connect to it. You define what each agent is allowed to do, who has to approve which actions, and where the notifications go. We carry out those instructions and keep a record of every call.

Your account

You sign in through Google or GitHub. Keep that account secure — anyone who controls it controls your Actori account. Tell us at support@aonuva.com if you think someone else has access. We are not liable for loss that follows from a sign-in account you failed to protect.

An account must be held by a person. The agents you register act under your account and you answer for them; an agent cannot hold an account itself.

A personal account has one member: you. A team account can have several, and whoever administers it decides what its members may do. If your employer created your account, they control it — including the ability to remove your access and to see what you did in it. You are responsible for everything done under your account, by any of its members or agents.

You must be at least 18 years old to use the service.

What you connect, and what your agents do

This is the part worth reading twice. You choose which systems to connect and what credentials to give us, and you decide what your agents are permitted to do with them. Those decisions are yours:

• You must have the right to connect each system and to let an automated caller act in it.
• You are responsible for what your agents do, including actions that change or delete things. Approval rules are a tool we give you; whether you use them, and how, is your call.
• You must not use the service against systems you are not authorised to reach, or to break the terms of the services you connect.
• Content flowing through the service stays yours. We do not claim ownership of it.

We do not use the content your agents move — the parameters they send or the responses they receive — to train models, and we will not without your explicit consent.

The systems you connect are run by other companies under their own terms. We are not responsible for what they do, for changes they make to their interfaces, or for their availability.

Acceptable use

Do not use the service to break the law, to reach systems you are not entitled to, to send unsolicited messages, to interfere with the service or other customers, or to work around the limits we apply. We may suspend an account that does.

We apply rate limits to agent traffic. If an account's usage far exceeds that of other customers and threatens the service for them, we may throttle or temporarily disable it. We will contact the account owner first, except where the level of use is already affecting other customers.

Notifications sent through our own mail service go only to members of your account. To reach any other address, connect your own mail server.

Your content, our software

You give us the limited licence we need to store, process and transmit your content in order to provide the service to you, and for no other purpose. Everything you and your agents put into the service remains yours.

We and our licensors own the service itself — the software, its design and its documentation. Using it gives you no ownership in it. You may not copy, resell, or offer the service to third parties as your own, and you may not reverse-engineer it except where the law gives you that right regardless of these terms.

When we access your data

We process your data as described in our Privacy Policy and for no other purpose. A person at Actori looks at the content of your account only:

• To help with a support request you made. We ask before opening your account.
• To fix a failure. When an automated process stops partway and cannot be restarted without looking, we look at the minimum needed and then fix the cause.
• To protect the service. We review logs and metadata to keep the service and other customers safe, and may open an account when investigating an abuse report.
• When the law compels us. Only on a legally binding order from a court or authority with jurisdiction over us. We tell you before disclosing anything unless we are prohibited from doing so.

Processing on your behalf

Where you use a team or enterprise account, the content your agents move is your organisation's, and we process it on your instructions as a processor. In that role we: process it only to provide the service and as these terms and your configuration direct; use only the sub-processors listed in the Privacy Policy and notify your account administrators before adding one; keep it confidential and secured as the Privacy Policy describes; help you answer requests from the people whose data it is; delete it when the account is closed, as the Privacy Policy states; and, where it leaves the UK or EEA, transfer it under the Standard Contractual Clauses, which are incorporated into these terms. If your organisation needs a signed data processing agreement, ask us.

Availability

We provide the service “as is” and “as available”, without a service-level commitment; one is available under an enterprise agreement. We take uptime seriously, but we do not promise a level of it otherwise. We may change, suspend or withdraw parts of the service, and will give reasonable notice of anything that materially reduces what you rely on.

Fees

Personal accounts are free. Team plans are paid; the prices, the agent calls included and the billing periods are shown in the console under Settings → Plan. A new team organisation starts with a 30-day free trial that needs no payment method; nothing is charged during it, and it ends automatically unless you add one. A paid plan renews automatically at the end of each billing period, monthly or yearly as you chose, at the then-current price, until you cancel.

You can cancel at any time under Settings → Plan → Manage billing. Cancelling stops the next renewal; the plan stays on until the end of the period already paid for, and we do not refund partial periods. Moving to a larger plan takes effect immediately and the difference for the rest of the period is charged then; moving to a smaller plan, or from yearly to monthly billing, takes effect at the end of the current period.

Prices exclude taxes. Where we are registered to collect sales tax, VAT, GST or a similar tax, we add it to your invoice based on your billing address; where we are not, you are responsible for any tax due, including self-assessing VAT under the reverse-charge mechanism if you are a VAT-registered business. Existing customers get at least 30 days' notice of a price change. If a payment fails we retry it; if it keeps failing, your organisation becomes read-only until a payment succeeds. Nothing is deleted.

Ending the agreement

You may stop using the service at any time. To close your account, write to support@aonuva.com; there is no self-service close yet. Once closed, your account is inaccessible immediately and its data is deleted on the schedule the Privacy Policy sets out. Export anything you need before you ask.

We may suspend or end your access if you breach these terms, if we are required to by law, or if your account is used to abuse the people who run the service. Suspension means no one in your account can reach it; termination means it is closed and its content is deleted. Where we can, we will warn you first.

Liability

The service comes with no warranty. We do not promise that it will meet your requirements, be uninterrupted or error-free, or that every action an agent takes through it will have the effect you intended. All warranties that the law allows us to exclude are excluded.

We are not liable for indirect loss. To the extent the law allows, we are not liable to you or to anyone else for indirect, incidental, special, consequential or punitive loss, or for lost profits, revenue, data or goodwill, however it arises — including from actions your agents take in the systems you connected, from unauthorised access to your data, or from your inability to use the service.

Our liability is capped. For everything else, our total liability to you under these terms is limited to the greater of the fees you paid us in the twelve months before the claim and US$100. Nothing in these terms excludes liability that the law does not allow to be excluded.

You stand behind your agents. If a claim is made against us because of what your agents did in a system you connected, because you connected a system you had no right to, or because you broke these terms, you will defend us against it and cover what it costs us.

In plain words: using the service means making a bet on us and on the agents you build. We work hard to be a safe bet. If the bet does not pay off, the loss is yours, not ours, beyond the cap above.

Changes to these terms

We will publish any new version here. The version shown at the top of this page is the one recorded against your account when you signed up; if we change these terms materially we will ask you to accept the new version. Not enforcing a term on one occasion does not mean we have given it up.

Governing law

These terms are governed by the laws of the State of California, without regard to its conflict-of-laws rules. Any dispute arising from them or from the service will be heard exclusively by the state and federal courts located in the City and County of San Francisco, California, and you consent to their jurisdiction. If you are a consumer in the EU or the UK, nothing here takes away the protections your local law gives you.